Archive for the ‘communication skills’ Category

Awareness Avoids Misunderstandings

How many times have you ever offended someone or been offended?  No matter how hard we try, being perfect is not likely to happen.

We’re not talking about world peace, though that is a very worthy goal.  We’re not even talking about national peace.  The news media is full of unrest – mostly because conflict sells papers and attracts viewers.  We’re talking about something much closer to home.  We’re talking about those little misunderstandings in the workplace, community, and maybe even at home.

So What’s the Problem?

Peace is Preferable

Peace is Preferable

An offense may have originated as a recognition someone felt they should have received, but didn’t or didn’t receive to the degree they expected.  It may have been a misunderstanding of a word which had a different meaning intended by the speaker than the meaning the receiver attached.  It could have been a gesture which is perfectly fine in one culture and which has a very negative meaning in another culture.

What brings this topic to mind?  Have I just been offended or offended someone?  Not that I know about.  Business is expanding globally.  Awareness and prevention is much easier on the nerves of an entrepreneur growing a successful business, than damage control after an incident.

One of the biggest concerns for a business is that a teammate, business associate or customer may go away upset and we never have the opportunity to clear the misunderstanding.

Prevention is Easier than Damage Control

Business is expanding on a global scale.  The internet has allowed network marketing to become international

Inner Peace

Inner Peace

online marketing.  Other cultures are joining our teams right here within the United States.  When different ethnic backgrounds, different countries of origin and different belief systems combine there is always the opportunity for unintentional misunderstandings.

Gender Sensitivity

Awareness of the potentially sensitive areas can prevent most of the misunderstandings.  We no longer refer to all executives as male; we now say non-gender specific words.   Professional, executive, CEO, business owner or entrepreneur are non-gender specific.  Instead of “salesman” it is now “salesperson.”  The days of the bra burners and public displays of the women’s rights protest meetings of the 1960s has passed but awareness of some lingering sensitive feelings  remain.  It is much easier to be mentally alert and aware of our word choices now rather than do damage control later.

Create Inner Peace

Create Inner Peace

Ethnic Sensitivity

West Side Story depicted a war (rumble) between two different countries of origin.  When the west was first being settled, mixed marriages between Caucasian individuals and native Indian individuals received a barrage of name calling.  Right here in United States, the civil rights issues have been a major concern for years.   We’re still working to level the playing field.

Issues relating to different ethnic backgrounds are not new issues, nor should they be regarded as totally solved and past tense.  Silly little things like the wild west depiction of the cowboys in the white hats and the bank robbers in the black hats was meant as the contrast of good and evil, but we now know that depiction is inappropriate because of ethnic sensitivity.  It was not meant as ethnic at its point of origin.  Little details can have a totally different meaning to one person than they do to another.  Be aware and be sensitive to the feelings of others.

Awareness of the potentially sensitive areas can prevent most of the misunderstandings.

Religious Sensitivity

Peace Promotes Peace

Peace Promotes Peace

Yeah, I know this is a touchy subject not usually discussed in public writing.  That does not mean that it is not important, but rather that it is very important.  As entrepreneurs building a successful business, we must be aware.

When scheduling events, be aware of certain commonly known religious holidays.  Be aware that from sundown on Friday night to sundown on Saturday night is the Sabbath for some.  There was a time in Europe where no business was to be conducted on Sunday.  Weekends are a seemingly common time to schedule events and yet for some that is problematic.  It is almost impossible to schedule a perfect day and time for all, but awareness can prevent accidentally offending someone.

Awareness of the potentially sensitive areas can prevent most of the misunderstandings.

International Sensitivity

Certain gestures are acceptable in one culture which are highly offensive in another.  The hand signal for ok (making a circle of the thumb and forefinger) is intended as a total positive in most uses, but has a very derogatory meaning in some cultures.  In diving that sign is used to show that all is well, because a thumbs up would mean wanting to go to the surface.  Little innocent gestures in one usage can have a totally different and offensive meaning to another.  Being aware can prevent misunderstandings.

peace of mindYeah, I know.  As if you didn’t already have enough to worry about in the process of building a successful business, now you have to be aware of your words and gestures.  If you don’t have time to become aware in order to avoid offending someone, how will you have time to correct the issues after they occur?  It takes far more time for damage control than it does for prevention.

Your intention is building a successful business, not spending your time putting out avoidable emotional fires.

Recognition

One of the easiest issues to prevent is team member recognition.  Making a point of publicly and privately recognizing team members for outstanding achievements can avoid hurt feelings.  As a new business builder, the first sale and other milestone achievements to reach higher levels is very significant to them.  A word from you as team leader can expand their motivation and inspire others to reach higher levels.  A few words of recognition can go a long way toward helping you and your team members in building a successful business.

Awareness of the potentially sensitive areas can prevent most of the misunderstandings and inspire productivity at the same time.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Let me inspire you to reach your potential.  www.Elaine4Success.com, www.Elaine4Success.com/contact.

Time to Go Fishing

Relationships play a significant role in personal and professional success.

Beauty of a rose

Symbol of beauty and appreciation.

Relationships within a business impact the culture of the organization.  In the final analysis, attitudes are the core of all relationships.

“Relationships never die a natural death.  They are always murdered by attitude, behavior, ego, misunderstanding or ignorance.” 

Attitude and the manner in which it is displayed can enhance or destroy a relationship.  There is a quote “My attitude toward you depends on you.”  Conversely, the attitude of others toward you depends on your attitude toward them.  Relationships are a two sided coin; both parties are responsible for the result.  We can never control the feelings and behaviors of the other person, but we can certainly take responsibility for our own attitude and actions.

Paul Oldaker, internationally renowned hydro geologist, wrote “I went fishing and caught a new attitude.”  In order to improve the quality of our relationships, sometimes it is wise to go fishing for an attitude adjustment.

“Attitudes are contagious.  Make yours worth catching.”

We are each responsible for our own attitude.  The blame game is alive and active in relationships; the core of all relationships is individual attitude.

If you are like me, it is occasionally necessary to do an attitude analysis; the most significant determination is usually a self-analysis.  I admit that occasionally I am the one who needs to catch a new attitude.  Long hours, busy schedules, and stress can cause attitude deterioration.

“A bad attitude is like a flat tire.  If you don’t change it, you’ll never go anywhere.”

When was the last time you went (or should have gone) fishing for a new attitude?

Attitude Adjustment

What is your most effective attitude adjustment?

For me it is to step back and take an objective look at the cause of my attitude.  A friend of mine once told me that he used HALT as his guideline.

HALT = Hungry – Angry – Lonely – Tired

Overloaded schedules and tight time frames are perfect opportunities to reach for fast food or snacks rather than balanced nutritious meals.  Poor nutrition leads to low energy and reaching for the Tums.  Stock your office refrigerator with carrots, apples or other healthy snacks rather than attacking the candy dish.

Anger can be a killer emotion.  Anger rarely solves any issue; it frequently makes the situation worse.  The major portion of the destruction is personal damage to the angry individual.  Feuds between nations and individuals have lasted for generations.  In many cases these prolonged conflicts could have been prevented or at least mitigated by both parties catching a new attitude.

Lonely can be solved by doing something thoughtful for someone else.

Production increases dramatically when you are rested and refreshed.

Frequently negotiations get deadlocked by an inability or unwillingness to consider the opposite point of view or an inability or unwillingness to accept personal responsibility.

The solution is clear, but not easy to do.  Go fishing for a new attitude.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to  www.Elaine4Success.com or contact Elaine at Elaine@Elaine4Success.com

Emotional Detachment

Clinging to a lead or chasing a prospect gives an impression of lack and being needy.  Needy is one of the fastest turn offs

Your thoughts create or remove emotional blocks

Your thoughts create or remove emotional blocks

for a prospect.  It tells them you are coming from a weak position.  People prefer to work with a leader.  Leaders present themselves from the standpoint of abundance.

 

Yes, that is more difficult when you only have a handful of leads and you feel you have paid dearly for each one.  You desperately want each of those leads to convert into a sale.  I get that.  Problem is, so does the prospect.  They feel your vibration.  They feel your urgency to make a sale.  Do whatever you have to do to feel abundant.  If you have to look at the New York white pages and see all of the names in order to feel abundant, do it.  I’m not suggesting you start cold calling from the phone book, but I am emphasizing that you must develop a feeling of lead abundance within yourself.  Project that feeling in your relaxed confidence as you speak with leads.

 

There is the story of the new Cosmetic surgeon who did not have a single booking on his surgery schedule.  A lady called wanting a face lift.  He forced himself to say, “Just a moment, let me check the schedule to see when I can schedule your appointment.”  He put the phone on hold and counted to 50.  Counting to 50 was all the time he could stand to wait.  He then returned to the called and said he could fit her in a week from Tuesday at 3 pm.  He booked the appointment.  If he had asked her, “What time would you like to come in, my schedule is open?”  I will bet that he would NOT have booked the appointment.

 

Even if you have to bite you lip to keep from sounding overly eager, do it.

 

Mother eagle told baby eagle, “Come soar with me.  You will be so good at flying.  You were made to soar through the sky.”  Baby eagle says, “I’m scared.  I don’t know if I can do it.  What if I fall?”  Mother eagle responds, “What is more important to you, the thrill of soaring or the fear of falling?”

 

It is so easy to become so paralyzed by the fear of failure that we lose sight of the utter thrill of victory.  Let go of the attachment to the status quo.  Let go of the attachment to the known.  Let go of that precious lead and know that many more are flowing in every day.  The more you relax and free yourself of the emotional attachment to the current, the more you open yourself to the potential of the future.

 

You can not steal second base with your foot firmly planted on first.  You must first exercise detachment from the known in order to reach for the potential of the future.  Relax and visualize the abundance of leads in your inbox.  Feel the calm confidence of plenty.  Put yourself in that frame of mind before, during and after your conversation with leads and your bank account will thank you.

 

Visualize how a 100,000 per month producer would act and feel.  They would demonstrate total emotional detachment from each individual lead.

 

Develop the mindset of:

Some Will

Some Won’t

Someone’s Waiting

 

Emotional detachment frees you from stress and frees the lead to take positive action with you.

For more information on overcoming emotional blocks, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact or read additional articles posted in my blog.

 

Presentation Two Minute Drills

Building a successful business is similar to coaching a winning professional football team.  The players are

Powerful presentations achieve results

Powerful presentations achieve results

chosen, trained and sent out on the playing field.  Play to the best of their ability throughout the game, but halftime is an important psychological point in the game.  Not because of the entertainment, but because the team with the leading score at halftime has an emotional edge.  Creating or extending that psychological edge through skillful execution immediately before halftime adds an additional boost. That is the significance of the two minute warning and the two minute drill.

Critical Two Minute Times for Business Presentations

Business presentations function in a similar manner.  The sales force is selected, trained and sent out into the marketplace.  Sales representatives are trained to secure appointments with the decision-makers who will have the authority to make buying decisions.  Presentations are scheduled.

The opening and the closing are the most significant times in any presentation.  Business presentations have two significant two minute time periods and thus two significant two minute drills – the opening and the closing.

Opening

The opening sets the stage by attracting attention.  Winning the sale without capturing the interest of the decision-maker is virtually impossible.  Statistics have proven that the audience decides within the first seven seconds if they like you and within the first thirty seconds if they want to hear what you have to say.

The opening for a sales presentation is approximately two minutes.  Do you really want to waste your precious seven seconds, thirty seconds and two minutes with a standard boring “It’s nice to be here.  Thanks for inviting me blah, blah, blah?”  I think not.  Bland opening such as the “nice to be here . . . “ are referred to as the unpleasant pleasantries.  It wastes your time and theirs.

Open with a statistic, shocking statement, or a surprise.  Open with an attention generating line.  Follow immediately with a benefit to them for utilizing your product or service.  Your opening words in the first two minutes are critical.  Open with the customary blah, blah, blah and they will expect your product or service to be routine and standard as well.

Opening with a bang is your first two minute drill.

Closing

The final two minutes of a sales presentation are your “walk away message.”  What are the final words you want to linger in their minds?  These powerful two minutes summarize the benefits to the decision-maker and give a compelling, and hopefully irresistible, urgency to purchase.

Rookies close with “Are there any questions?”  As a veteran business professional, you know that ending with questions is very risky.  You do not want the last words they hear to be a rouge, off-the-wall question or comment.  You know that the final words they hear must be your carefully crafted and executed closing two minute drill.

Close with a powerful story which encompasses all of your benefits, selling points and call to action.  Your closing is the final two minutes of the game.  Make them count.

Business presentations, like professional football games, have two critical two minute drills.  Skillfully craft and execute both of those drills and your success rate will escalate.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to  www.Elaine4Success.com or contact Elaine at Elaine@Elaine4Success.com

 

Become Braggadocios

Small boys, actors and professional athletes frequently think of themselves as super heroes.

Think with passion

Focus on clarity

Be a Super Hero

You can be a super hero to your customers, team members and your family and friends.  How you ask? No, you do not need to run around in a flowing red cape or jump off roof tops.

Be braggadocios!

Customers

The Forbes 100 companies are obsessed, yes obsessed, with delivering outstanding customer service.  They go above and beyond to treat the customer with exceptional courtesy and attention to detail.  They are very clear about what they can and cannot do to meet and exceed the customer’s needs and expectations.  They search for ways to accommodate customers.  If they can’t do “solution A” they search for “solution B” which will please the customer.  Instead of searching for ways to say NO, they search for ways to say YES.  Become braggadocios!

Your best and most effective marketing is always repeat and referral.  That has been an established fact from the origin of business and marketing.  Who knows, maybe even the cave men traded more frequently with those they trusted.  Repeat and referral is also the most cost effective marketing.

Repeat and referral business comes from delivering exceptional value in product and service; this is number one in building a successful business.

Team Members

Team members, co-workers, and employees perform at higher levels when they feel valued.

A handwritten note, a personal telephone call, a surprise gift, a certificate of appreciation, or an unexpected word of praise from the stage are all tiny gestures which may not require much time or expense but they can return monumental results.  Being genuinely acknowledged and appreciated puts a spring in the step, a smile on the face and a renewed enthusiasm.

A professor anonymously put a rose from his rose garden on my desk as a thank you for extra time, effort, or exceptional performance on a project.

It is not uncommon to see breakfast pastries appear unexpectedly as a thank you to the office personnel.

Send an unexpected gift card for Yankee Candle, Starbucks or even Baskin Robbins.

Let team members, co-workers and employees know that they are valued – not just at the holidays.

Friends and Family

Darren Hardy, editor of Success Magazine, kept a success journal for an entire year.  Every day he recorded something he cherished about his wife.  At the end of the year he presented it to her neatly giftwrapped.  She exclaimed, “This is the best present I have ever received.”

I knew another executive who kept a weekly success journal for each of his children.

Little gestures mean so much.  Sometimes the best gestures of appreciation are thoughtfulness and gifts of time rather than money.

Being braggadocios is frequently thoughtful gestures of appreciation, acknowledgement and remembrance.  Find ways to say YES and meet and exceed the needs and expectations of customers.  One of the best motivators for employees, co-workers and team members is knowing they are valued.  Friends and family often fall off the top of the priority list in the process of building a successful business.  Be a super hero.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to  www.Elaine4Success.com or contact Elaine at Elaine@Elaine4Success.com

Creating Effective Websites

Use an eye-catching informative website banner

Use an eye-catching informative website banner

Having the most attractive website on the internet is only valuable when your target audience reads it and takes action.

What is the Most Effective Website?

You can have pictures of luxurious living, text which jumps and flashes and even an image of yourself walking on to the screen and talking.  I’ve seen a wide variety of website designs and even tested quite a few.

Use the Acid Test

  1. What appealed to you when you were searching for a home based business?  Did you go for the fancy websites which looked like an advertisement for a carnival sideshow?  What style appealed to you?  If you are looking for someone similar to yourself, take a suggestion from what content and appearance appealed to you.

 

  1. What do you believe will be appealing to your target audience?  Select words and pictures which will appeal to your target audience.  If you are appealing to stay-at-home moms, emphasize the time flexibility and display pictures of women playing with their kids.

 

If your target audience is composed of corporate executives, focus the headlines on maintaining and improving their professional lifestyle while working in their home office.  Show images of a more casual dress code, cheering for their child at a sporting event, or having a casual breakfast with the family.  Think about what they may have missed being able to enjoy because they were working so many hours away from home.  Demonstrate that they can enjoy the lifestyle and maintain or exceed their professional income.

 

  1. Layout, colors, images and headlines are all important, but those elements are only part of the website.  Functionality is extremely important.

 

How easy is it to obtain information?

  • Name of the company –List the company name but also list your name
  • Company vision
  • Compensation plan
  • Primary product information
  • Your personal blog

How easy is it for the prospect to gain valuable information about the company and about you as their mentor and leader?  Remember all of the questions you wanted answered before you selected a home based business?  They probably have the same questions.

  1. How easy is it to move around the site and locate answers to questions?

 

  1. How much does the site reveal about you as a leader?  This is not about bragging on yourself; this is about allowing them to get to know you as a person.  People do business with those they know, like and trust.

 

Don’t forget to display your picture.  You don’t have to look like a professional athlete or a movie star; you do have to be visible.  If you are appealing to professionals, dress like a business professional in your photo.  Dress appropriately to appeal to your target audience.

People decide in the first three seconds if they want to stay on a website or hit the delete button or the back button.

Use an appealing headline and select your words carefully in your opening sentence.  The job of the first sentence is to get them to read the second sentence and so forth.

Your website is a reflection of you and your business.

 

Are you seeking more success in your life and career?  Inquire about hiring Elaine Love as a business and communications professional – business coach, presentations coach/trainer and content writer.  Go to www.Elaine4Success.com/about or www.Elaine4Success.com

Networking Success Plan

Remember the statement “You never have a second opportunity to make a first impression?”

Be genuinely interested in helping, not getting.

Be genuinely interested in helping, not getting.

Your opening words, attitude and tone create either a positive or a negative first impression.  Why do so many people waste valuable networking opportunities?  They do not attend with a specific success plan but rather a “grab cards and go” plan.

If you are like me, you meet new people almost every day.  You have the opportunity to attract them to you or push them away.

How many times have you been at networking events and see someone gathering a stack of cards and leaving their card with barely more than a “Hi, I’m so-and-so; do you have a card?”  This type of card gathering is a total waste.  You might as well throw a stack of your cards in the trash.

Be honest, what do you think they do with the cards they gather?  They either add them to a mailing list and pitch the cards or just pitch the cards.  If they couldn’t be bothered to hold a conversation with you at the time, how much value do you expect they will give your card after the event?

News Flash

Networking events are for networking.  Networking as defined by the business dictionary is “Creating a group of acquaintances and associates and keeping it active through regular communication for mutual benefit.  Networking is based on the question “How can I help?” and not “What can I get?”  In that context, card gathering has nothing to do with helping or communicating.  You could accomplish as much by having a display on the wall with numerous pockets for different cards.

If you are going to spend your valuable time attending a networking event, respect yourself and the other attendees by actually meeting them and holding a conversation with them.  Attend the networking event with a specific success plan of getting to know at least three to five new acquaintances.

Follow Up

A critical element of your success plan is actually becoming acquainted with potential new clients or referral partners.  Have a conversation about what they do.  Ask clarifying questions to learn more.  You cannot refer them and they cannot refer you to your target audiences until you know specific information about them, their business and their target market.

Waste of Time

How many times have you received a referral, set up the appointment and met the individual only to learn that they have absolutely no interest in what you have to offer.  The entire exercise was a waste of time for you and the individual to whom you were referred.  Someone gave you a referral just to say that they gave a referral.

Networking to learn about each other and genuinely help each other is valuable.

Just as card-gathering is a waste of time, so is referrals-for-the-sake-of-giving-a-name.  You don’t want to waste your time and hopefully neither does any other entrepreneur.  Our time is valuable.  Our reputation is even more valuable.  Card-gathering and bad referrals create negative PR.

Make it a part of your networking success plan to respect those you meet, hold a conversation and be genuinely interested in them and their business.  Attend with the idea of helping, not getting.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to:  www.Elaine4Success.comwww.Elaine4Success.com/Contact

Start with the Sizzle

Your presentations can make or break a new relationship immediately.

Think with passion

Focus on clarity

I met a lovely lady today.  When I asked her what she did for her business, she said, “I sell cars.”  That statement was true, but it was also a question stopper.

Avoid being a question stopper

We all meet new people on a regular basis.  Being asked what we do for a living/business/career is a common and expected question.  Ideally your reply will cause the questioner to say, “How do you do that?” or “Tell me more.”  The object of your opening line is to generate enough curiosity that the person will start asking you a few questions.

When you say, “I sell cars” there is little room for questions.  They know exactly what you do.  The next step is quite frequently for them to start telling you about what they do for a living.

We changed her presentation to focus more on the benefit to the customer rather than the vehicle itself.  When she focused more on the image created by the vehicle than the specific features of the vehicle, her audience perked up.  She became a “vehicle image consultant.”  A young man does not buy a car for transportation as much as he buys it for the impression he makes when others see him driving his vehicle.  Frankly, how many men and women do you know who purchase more for image than pure transportation?  Your “ride” says a great deal about how you see yourself and how you want others to see you.

This impression factor applies to your wardrobe as well.  We don’t wear just anything to cover our bodies; we select styles to reflect our personality.  Don’t sell the clothes, sell the sizzle.

Create Curiosity and Questions

One of my clients owns a pest control company.  We changed her line to “I eliminate what’s bugging you.”  There is just enough fun in the line that people what to know more.  At that point she can say my business is pest control.  Of course the frequent response is “Does that include my ex?”  No, it doesn’t; however it is a conversation starter.

Have fun with your opening line.

Another coaching client owns and insurance company.  To answer, “I sell insurance” is another conversation stopper.  We changed her opening line to “I solve the ‘what if’ in your life.”

My personal opening line is “I help you attract and engage your ideal client.”  Really isn’t that what creating a conversation starting opening line is all about?  We all want to attract and engage our ideal client whether that is the person in front of you at the moment or someone they know and will refer to you.

When you have fun with your opening line and your business, others will find you more desirable as a person they want to know.  Why be boring or bland when you can create fun?

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to:  www.Elaine4Success.comwww.Elaine4Success.com/Contact

How Effective is Your Presentation?

Are you giving the presentation that you intend to give?

Tiger in High Heels

International Innovator of the Year

There are actually three presentations within each presentation.

  1. The one you think you gave.
  2. The one your audience thinks you gave.
  3. The one you actually gave.

This scenario of three presentations exists in every conversation as well.  A face-to-face conversation is the same as a speech to room full of attendees.  The only difference is the size of the audience.

Prepare as if You Care

A young man whose employer is one of my corporate coaching clients rather casually said, “I don’t write out what I am going to say.  I prefer to have the slides and just wing what I say.”  What is the problem with that approach?

According to The Presentation Secrets of Steve Jobs, slides should be sparsely used.  The ideal slide would have a picture or at the absolute maximum five words.  The problem with massive amounts of text on a slide is threefold.

  1. The font will be too small for anyone in the audience to read.
  2. If the audience is squinting to read the slide, they are not listening to you.
  3. If the audience can read your entire message on the slide, who do they need you?

Underpreparing for meetings will probably hurt your credibility.  Your message may ramble or sound “canned.”  Delivering a message as if you are reading a script can sound so impersonal that it actually insults the intelligence of the audience.  Using a monotone voice, looking over the heads of the audience or at the floor indicates a lack of interest for the subject and the audience.  If you don’t care about the subject or the audience, why should they care about you or your message?

Preparation is key.  This does not mean to memorize every word, but know what you are going to say and deliver the message with clarity and conviction.  “Catch on fire with enthusiasm and the world will come for miles to watch you burn.” John Wesley

Deliver with Enthusiasm

Your enthusiasm will transmit to the audience enticing them to join you.  Words are important but a genuine heart-felt delivery is far more effective than the words.  You have heard the expression that “your actions speak so loudly that I cannot hear your words.”  Do not give a performance; deliver a sincere enthusiastic message.

Does Your Body Betray You?

Part of your delivery is body language.  If your body language conflicts with the words you are saying, you will confuse the audience or appear inauthentic.  Audiences sense your confidence, your enthusiasm and your belief in your message.  You may be saying the right words, but if your body language is betraying you, you will lose credibility.

Notice your body language in how you are facing or not facing your audience.  Are you including all of your audience in your presentation?  Do you look at all four corners of the room, center, front and back?

Strong Voice

Record your voice during a presentation and listen to yourself.  Are you speeding up, slowing down, mumbling or sounding stressed?  Pushing your voice out of its normal range – too high, too low or thin and weak – will diminish your credibility and your effectiveness.

Prepare, deliver with enthusiasm, coordinate your body with your words and speak with a clear convincing voice.  When you incorporate these elements with a concise message, you will deliver a powerful presentation.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to:  www.Elaine4Success.comwww.Elaine4Success.com/Contact

Notes of Appreciation

Penmanship class, the Ark of the Covenant and the dinosaur.  What do they all have in common?  They are recorded in history but unknown in the present day.  Hand written thank you notes are following close behind.

Thinking positive thoughts as I send the bear to a child.

Thinking positive thoughts as I send the bear to a child.

Writing notes of appreciation and encouragement is almost a lost art. It is certainly far less frequent than it was a generation ago.  I am showing my age. We all dash a fast email or text now rather than sending a hand written note. Not so long ago, it was considered very poor manners not to write a note of appreciation for a kind gesture, a gift or even a special dinner invitation. Now most of these are either ignored totally or a quick email response. Amy who?  Emily who?  What’s their Twitter or Facebook id?  Do you even know the names Amy Vanderbilt or Emily Post?  Etiquette books?   Yes, people actually read and studied their books.

Little notes of appreciation are so important that most of us have saved them in a scrapbook, a drawer or even a box. The point is that we saved them. I know I did. Notes are even more valuable when they were unexpected.

Who would love a note of appreciation from you? Just a little 2 line note which would not take you but a few minutes to write, address the envelope and mail. It is easy to do. The problem is that as the noted business philosopher, Jim Rohn, says, “It is easy to do, but it is also easy not to do.”

Walt Whitman, American poet, essayist, humanist, and journalist was struggling to receive recognition for his work when he received a note. The simple note said, “I am not blind to the wit and wisdom of the Leaves of Grass. I greet you at the beginning of a great career,” signed Ralph Waldo Emerson. Walt kept that note. Not only was it a note of encouragement but it was from Emerson, the man who inspired Walt to write Leaves of Grass. Whitman spent his entire life writing and rewriting Leaves of Grass. It was first published in 1855 when Whitman was 36. 36 was the beginning of his great career.

Little notes of encouragement and inspiration to keep moving forward are sometimes the fine line that provides one more burst of energy. How would you feel if you knew your little 2 line note was the one extra spark that propelled someone to achieve their dreams instead of giving up?  Many give up moments before they crest the summit of an obstacle and revel in the glory of all of their hard work. One person believing in them and taking the time to let them know can be the difference between success and quitting.

Who needs a little 2 line note of encouragement or appreciation from you?  Write down the names of 3 people who deserve a note from you, commit to writing those 3 little notes and do it.

You may never know how much it meant to them. That little ray of sunshine you poured into their life may inspire them to do the same for 3 others. Who know how much joy we could spread in this world by taking the time to write 3 little notes? Look what it did for Whitman.

Are you seeking more success in your life and career?  Inquire about hiring Elaine Love as a business and communications professional – business coach, presentations coach/trainer and content writer.  Go to www.Elaine4Success.com/about or www.Elaine4Success.com

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”Elaine spoke to our top leaders from 8 states, she gave us new and positive ways to connect with people
which is EXACTLY what we wanted. Thanks Elaine”
-Tom Fajardo, State Farm