Archive for September, 2014

Smooth and Easy is an Illusion

Ever watch a professional dancer?  They are always light on their feet.  They seem to glide across the floor with no

Leadership is Earned Through Performance

Leadership is Earned Through Performance

effort.  Watch the Olympic gymnasts perform with the same ease.  Watch a duck gliding over the water with a minimum of ripples appearing on the surface of the water.  The appearance to the viewer is “smooth on the surface.”

This same “smooth on the surface” pattern is also apparent in entrepreneurs who are building a successful business.  Just like the duck, the dancer and the gymnast, the outward appearance is calm and smooth.  Observe them immediately after the performance and you will see the perspiration and heavy breathing; they have been working diligently while making it appear easy.

My younger son was an incredible skier.  He skied daily with five classmates, all Olympic contenders.  They term my son “liquid” because he made skiing double black diamond mogul runs look so smooth and effortless.  At the end of the day when he removed his jacket, he was soaked with perspiration.

The secret is making intense effort appear smooth an easy.

Building a Successful Business Requires Effort

Ask any successful entrepreneur and they will say that it does not feel like work to them because they love what they do.

One of my favorite quotes is from the unflappable Steve Jobs in his 2005 Stanford commencement address.  You know the quote. “Don’t lose faithI’m convinced that the only thing that kept me going was that I loved what I did.  You’ve got to find what you love. Your work is going to fill a large part of your life.  The only way to be truly satisfied is to do what you believe is great work.  The only way to do great work is to love what you do.  If you haven’t found it yet, keep looking.  Don’t settle.” 

This encapsulates the essence of every dedicated entrepreneur who is determined to build a successful business.  Building a successful business requires effort.  The good news is that because we love what we do, it doesn’t feel like hard work; it feels like the progression toward a coveted goal.

Steve went on to give other impactful but less publicized statements in that address.  Trust in yourself and your dream.  Something motivated you to select your business.  Tap back into that motivation when you have a “less than ideal” day; yes, we all have those days.  The successful entrepreneur knows not to stay in that mental and emotional state but to find a way to break out and resume the fire and excitement of building and creating.

Stay hungry.  Stay foolish.

Stay hungry means to retain that burning desire which is so strong that the only acceptable outcome is success.  Hold securely to the belief and the knowing that success is just around the next bend.

Stay foolish.  When the easy path keeps pointing to a job, the committed entrepreneur continues to focus on their heart’s desire – building a successful business.

Steve’ closing line says so much, “Stay hungry.  Stay foolish.”  When the David and Debbie Downers of the world are telling us to give up and go get a job, we cling to the belief, not hope or wish; success is already on its way to us.  Some may tell us that we are foolish, but we know that the only way to do great work and be truly satisfied is to do what we love.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to or contact Elaine at

Become Braggadocios

Small boys, actors and professional athletes frequently think of themselves as super heroes.

Think with passion

Focus on clarity

Be a Super Hero

You can be a super hero to your customers, team members and your family and friends.  How you ask? No, you do not need to run around in a flowing red cape or jump off roof tops.

Be braggadocios!


The Forbes 100 companies are obsessed, yes obsessed, with delivering outstanding customer service.  They go above and beyond to treat the customer with exceptional courtesy and attention to detail.  They are very clear about what they can and cannot do to meet and exceed the customer’s needs and expectations.  They search for ways to accommodate customers.  If they can’t do “solution A” they search for “solution B” which will please the customer.  Instead of searching for ways to say NO, they search for ways to say YES.  Become braggadocios!

Your best and most effective marketing is always repeat and referral.  That has been an established fact from the origin of business and marketing.  Who knows, maybe even the cave men traded more frequently with those they trusted.  Repeat and referral is also the most cost effective marketing.

Repeat and referral business comes from delivering exceptional value in product and service; this is number one in building a successful business.

Team Members

Team members, co-workers, and employees perform at higher levels when they feel valued.

A handwritten note, a personal telephone call, a surprise gift, a certificate of appreciation, or an unexpected word of praise from the stage are all tiny gestures which may not require much time or expense but they can return monumental results.  Being genuinely acknowledged and appreciated puts a spring in the step, a smile on the face and a renewed enthusiasm.

A professor anonymously put a rose from his rose garden on my desk as a thank you for extra time, effort, or exceptional performance on a project.

It is not uncommon to see breakfast pastries appear unexpectedly as a thank you to the office personnel.

Send an unexpected gift card for Yankee Candle, Starbucks or even Baskin Robbins.

Let team members, co-workers and employees know that they are valued – not just at the holidays.

Friends and Family

Darren Hardy, editor of Success Magazine, kept a success journal for an entire year.  Every day he recorded something he cherished about his wife.  At the end of the year he presented it to her neatly giftwrapped.  She exclaimed, “This is the best present I have ever received.”

I knew another executive who kept a weekly success journal for each of his children.

Little gestures mean so much.  Sometimes the best gestures of appreciation are thoughtfulness and gifts of time rather than money.

Being braggadocios is frequently thoughtful gestures of appreciation, acknowledgement and remembrance.  Find ways to say YES and meet and exceed the needs and expectations of customers.  One of the best motivators for employees, co-workers and team members is knowing they are valued.  Friends and family often fall off the top of the priority list in the process of building a successful business.  Be a super hero.

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to or contact Elaine at

Recommended Reading List

Leaders Are Always Readers

Your thoughts create or remove emotional blocks

Your thoughts create or remove emotional blocks

Think and Grow Rich by Napoleon Hill

The Richest Man in Babalon by George S. Clason

The Travelers Gift by Andy Andrews

Why We Want You to be Rich by Donald Trump and Robert Kiyosaki

Rich Dad Poor Dad by Robert Kiyosaki

7 Habits of Highly Successful People by Stephen Covey

The Science of Getting Rich by Wallace Wattles

The Law of Attraction by Michael Losier

The Secret by Rhonda Byrne

The Power of Your Subconscious Mind by Dr. Joseph Murphy

Rhinoceros Success, Advanced Rhinocerology, Rhinocerotic Relativity by Scott Alexander (light, fun, funny – excellent message.  Great for kids too.)

Magic of Thinking Big by David Schwartz

How to Win Friends and Influence People by Dale Carnegie

The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz

The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell

Emotional Ice Water by Elaine Love

Blink: The Power of Thinking without Thinking by Malcolm Gladwell

Who Moved My Cheese by Spence Johnson

A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel Pink

The Dip: A Little Book That Teaches You When to Quit and When to Stick by Seth Godin

The Success Principles: How to Get From Where You Are to Where You Want to Be by Jack Canfield

Start With Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

The Real Truth About Success: What the Top 1% Do Differently, Why They Won’t Tell You, and How You Can Do It Anyway by Garrison Wynn

The Power of Intention by Wayne Dyer

There is an extensive collection of books by John Maxwell, Andy Andrews, Jim Rohn, Wayne Dyer and Louise Hay which are also highly recommended.  These books are not in a particular order.  

Are you seeking more success in your life and career? Inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation.  Go to or contact Elaine at

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”Elaine spoke to our top leaders from 8 states, she gave us new and positive ways to connect with people
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