Archive for July, 2013

Romancing the Customer

What if we approached business relationships as a courtship?  Ok, that’s an old term, but it is more romantic

Words create memories - good or bad

Words create memories – good or bad

and more engaging than modern dating.

 

Think back to when you experienced your first heart throb.  Remember when you first saw that special person?  Your face involuntarily smiled and your heart skipped a beat.  You realized that you liked that person.  You wanted them to like you also.

 

Attract and Engage Your Customer

 

Why not approach wining the loyalty and business of a potential new customer with the same zeal and dedication as winning the heart of a new romantic interest?  Both are ideally long term commitments.  It is an established fact that it costs less to retain a customer than to recruit a new one.

 

Attract, engage and retain your ideal client just as you desire to attract, engage and retain your ideal mate.  Both relationships are valuable to retain and expensive to dissolve and replace.  They are emotionally and financially expensive.

 

The customer who transfers their business to a competitor may leave out of disappointment with your company.  Decades ago a happy customer told three and an unhappy customer told ten.  Now, with only a few keystrokes, a customer can effortlessly tell hundreds.

 

roseWoo and Win

 

Focus on what the potential customer likes, wants and needs.  There are four very important questions to ask and explore solutions.

 

  1. What do you like about what you have now?
  2. What do you NOT like about your current product or service?
  3. What would you like to have but do not have at the present supplier?
  4. What would it be worth to you to have those additional features?

 

When you focus on solving the most-pressing problem of the customer, you endear yourself to the customer.  Focus on solving their problems.  Darren Hardy of Success Magazine says, “Get in bed with your customer.  What is the problem which is keeping them awake at night?”

 

Pay attention to acknowledging and appreciating the customer as well as solving their problem.  You will create connection and a loyal customer.

 

Continue the Romance.

 

Guys, if your woman is like me, she loves flowers.  A single rose or a bountiful bouquet generate warm appreciative feelings.  An unexpected note of appreciation or an unanticipated telephone call can generate tremendous goodwill.

 

Customers like to be remembered with a note, a telephone call or an unexpected delivery of breakfast pastries to their office.  Do not combine these thoughtful gestures with a sales pitch.  The purpose is recognition and appreciation.  Combining a direct sales pitch nullifies the goodwill gesture.

 

Check in from time to time to see how they are doing and inquire about what you can do to help them.  Use the softer appreciation approach rather than the hard “force it down your throat” sales approach.  Caveat: adjust your presentation to the method which the customer wants to receive the information.  Send me an email at Elaine@Elaine4Success.com and I will send you a very informative handout on the art of presenting to different behavior styles.

 

For more information on conflict management, management styles and gender differences, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.MeetElaineLove.com or  www.Elaine4Success.com/Contact

Business Introduction

Business Introduction

”Now to WOW”

Imagine Your Life as Your Conversion Rate Triples

Why should you attend?

  1. Customers will be attracted to you
  2. Your 30 second introduction and follow up will SIZZLE
  3. Not all personalities are identical.  Know how to connect to each.
  4. Promotions, raises and prosperity follow great presentations

 

Connect with Your Audience for Positive Results

 

 July 27, 2013, 9:30 am to 11:30 am

$75.00 if registered by July 13

$85.00 if registered by July 20

$95.00 if registered by July 26

$185 value – Cash, check or Secure Credit Card Online

 

Guaranty Bank, 856 W Happy Canyon Road, Castle Rock, CO

click here — “Now to WOW”

 

Contact:  Elaine@Elaine4Success.com or 303-284-0514

Can you really afford NOT to attend?

 

Exclusive Product of Tiger in High Heels

 

I work with professionals who choose to improve the effectiveness of their presentations.

http://shop.elaine4success.com/  Now to WOW

 

Next seminar will be August 31 – same time & place.

 Don’t miss out.  

Your business success depends on you.

Clarity, Focus and Action

“Destiny is not a matter of chance it’s a matter of choice it’s not a thing to be waited for, it’s a thing to be small dreamsachieved.“  – Winston Churchill

 

The national economy is teetering on the brink.  The powerful question is “teetering on which brink – the brink of disaster or the brink of recovery?”

 

The national economy is a concern.  Individually, you cannot solve the national economy.  Your primary concern is even closer to home; it is your personal situation.   Your personal tipping point may be finances, relationships or health.  Your precarious brink may be personal or it may be your career. Either personal issues or business challenges may cause your mental and emotional stability to intensify teetering on the brink; this feeling of uncertainly lurks in the back of your mind and disrupts full concentration on other activities.

 

What do you do when your business or your life hits a tough patch?

 

Go Back to the Basics

 

Identify your top priority.  Be very clear about your top priority.

 

If you are not absolutely positive of your top priority, that is the first item of uncertainty to be clarified.

 

Write free-flow for ten minutes without stopping.  Everything is possible.  Write everything you would ever like to achieve.  When the buzzer rings at the end of ten minutes, sit back and take a long cool drink of water.  Read your list.  Select your most important ten items.  Narrow it down to five.  Place those five in priority order.  If it helps, divide the list of five into short-term and long-term priorities.  Trim the list to the top three.  Of those three, which one is the most important to you?  Which one is the most urgent?

 

Every decision you make can be filtered through the question “Does this take me closer to my goal?”  If the answer is “yes,” go for it.  If the answer is “no,” rethink your choice.

 

How do you reach your top priority?

 

Find intelligent, experienced people to discuss your options.

 

No bar-room benefactors who are crying the blues in their beer.  No grumpy “the whole world is conspiring against me” whiners.  Choose clear-headed friends who will listen and offer sound advice when you ask for it.  Avoid angry, controlling and “know it all” advisors.  Look for someone who can be objective.

 

I once dated a man who said he was “often wrong but never in doubt.”  Whether or not he knew the answer, he spoke with conviction as if he did.  The lesson in this is to speak and act with conviction as you move toward your goal.

 

Hint guys: sometimes women want to talk through their thoughts and feelings out loud.  They may not be asking you to solve the problem; they are asking you to listen as a friend.

 

Discuss your ideas and options with intelligent, experienced, and clear-headed mentors.  Make the decision which is best for you.  The final decision is yours.  As the headline of the book Emotional Ice Water reads, “It’s

Push past emotional blocks

Push past emotional blocks

not what they say or do.  It’s what you think, feel and do.”  It is your goal.  It is your life.  It is your final decision.

 

Get spiritually grounded.

 

All of the 12 step programs recommend a higher power.  My higher power is God.  Acknowledging that a power exists greater than yourself can be very comforting.

 

Go for a walk in nature, read a good book, listen to soothing music, go visit a friend who needs comforting; do something to focus outside of yourself.

 

HALT

 

Healthy food and a restful night’s sleep can do wonders.

 

I once heard the acronym HALT – hungry, angry, lonely, tired.  When you are experiencing any of these, it is difficult to be your clear-headed best-thinking self. Do a self-check and see if there is a basic need which must be addressed in order to make clear-headed decisions.  Proceed with all of the advantages at your command.

 

Alcohol is a depressant.  When you are feeling discouraged, drinking excessive amounts of alcohol can send you into a massive downward spiral.  Be aware of your intake, both food and beverages.  Healthy choices increase healthy decisions.

Be honest with yourself.

Remember the question, “Does this decision take me closer to my goal?”  Get totally honest with yourself.  Focus on your top priority and keep moving toward it.  If you have been lying to yourself, now is the time to stop.  Be congruous with your core beliefs.  Focus on your top priority and you will achieve it.

One of the best ways to stop teetering on the brink is to be absolutely clear about your top priority and make every decision and every action take you closer to the achievement of that top priority.

“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” – Steve Jobs

For more information on success in your life and your business, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact, www.Elaine4Success.net

Create an Opening with Impact

Give your words impact and power

Give your words impact and power

”Now to WOW”

Imagine Your Life as Your Conversion Rate Triples

Why should you attend?

  1. Customers will be attracted to you
  2. 2.     Your 30 second introduction and follow up will SIZZLE
  3. 3.     Not all personalities are identical.  Know how to connect to each.
  4. Promotions, raises and prosperity follow great presentations

 

Connect with Your Audience for Positive Results

 

 July 27, 2013, 9:30 am to 11:30 am

$75.00 if registered by July 13

$85.00 if registered by July 20

$95.00 if registered by July 26

$185 value – Cash, check or Secure Credit Card Online

 

Guaranty Bank, 856 W Happy Canyon Road, Castle Rock, CO

click here — “Now to WOW”

 

Contact:  Elaine@Elaine4Success.com or 303-284-0514

Can you really afford NOT to attend?

 

Exclusive Product of Tiger in High Heels

 

I work with professionals who choose to improve the effectiveness of their presentations.

Leadership is Earned Through Performance

Leadership is Earned Through Performance

 

What Impression Are You Making?

 

When you smile, the world smiles back

When you smile, the world smiles back

Life attracts life.  Energy draws energy.  Look around a crowded room at any mix-and-mingle gathering.  Where are the groups of people congregating?  Chances are there is someone lively and engaging in the center of the circle.

 

Smile at a random stranger in the mall or on the street.  A friendly, casual smile frequently draws a smile in return.  This experiment seems to work at the supermarket, the line at the bank and even stopped at a traffic light.  People have a magnetic pull drawing them to energy.  People seek, even crave, positive vibrations.

 

Your Vibration

 

What vibration are you projecting?  No, you don’t need to be the biggest duck in the puddle.  Wearing a lamp shade on your head and dancing on top of the table is not required in order to attract attention.  Performing a stand-up comedy routine may not be your expertise or in your personality comfort zone.  That’s fine.

 

Being the know-it-all or the put-down artist does not win the crowds either.  Very few people enjoy having others make fun of them in a crowd.  That routine may work in a comedy club where the audience expects negative comments from the performer on stage.  Remember the statement, “Don’t try this at home.”  Heed the advice.

 

Little devil

Little devil

One man joked, “I didn’t think I would ever be sleeping with a 40 year old woman.”  His wife replied, “Keep it up and you won’t be.”  Shortly thereafter he was facing a divorce judge.  It was undoubtedly not the one negative comment but a series of comments which caused the divorce.  The point is that negative comments hurt.  They accumulate.

 

Positive Vibrations

 

In our personal life and our professional life, exhibiting a genuine positive attitude will draw others to you.  John Wesley, 1703-1791, said “Catch on fire with enthusiasm and the world will come for miles to watch your burn.”  This wisdom of prior decades still hold true today.

 

Negative headlines may sell newspapers, but how much fun would it be to go to work every day to a room filled with Sadsack Sam, David Downer and Grumpy Gus?   It certainly would not be on my list of top ten most desirable activities.

 

If you knew that despite the stop-and go traffic on the drive to work and your lengthy to-do list for the day, you would be working with positive, genuine, and encouraging co-workers, wouldn’t that perk up your spirits?  What if you were one of those people displaying a positive attitude at home and at work?

 

A slight change in perspective can make a dramatic difference in your own attitude and the attitude of those around you; you can transform your thoughts into a positive attitude.  You can cultivate a positive vibration.

 

Attract People

 

Words create memories - good or bad

Words create memories – good or bad

Regardless of whether you are seeking potential business associates, personal relationships or more congenial family dynamics, you will attract people to you more rapidly with a positive attitude.  If you choose to expand your professional or personal network, cultivate a positive vibration.

 

For more information on success in your life and your business, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact, www.Elaine4Success.net

Micromanaging or Facilitation

In your efforts to reach your company goals, are you micromanaging or facilitating?  One is stifling control and the other is empowering creativity.

 

Leadership, management and life are a series of fine lines.  One of the most prevalent and challenging fine lines for a business professional is the fine line between control and chaos.  Exert control to the point of being a micromanager and all incentive to create is eliminated.  The total lack of any control is a free-for-all in which the activity goes in multiple directions simultaneously; creativity can thrive but at the expense of any focus toward a common goal.

 

How Much Control is Ideal?

 

Control is exercising authority; control is dominating influence over another person.  Control implies that one has the power to direct the actions of another person.

 

Control to the maximum extent is micromanaging.  How many times in your life have you encountered a micromanager?  Do you know an individual who tries to control every word, every action and every person?  No matter what anyone does, there is always the “but you need to change this” or “you could have done that differently.”

 

My father was a micromanager.  Every potentially good statement he made was followed with “but . . .” followed by a negative statement.  As a tiny baby, parents have to exert some control to protect the child from danger.  As the child matures, more freedom of choice is recommended.  The same goes for a new employee.  First they learn the system as it currently exists and the logic behind using that particular procedure. Under the iron thumb of a micromanager, the system will remain “as is” indefinitely.

 

Micromanager

Who is pulling your strings?

How can people feel around an overly controlling micromanager: suffocated, bossed around, confused, distressed, guilty, incompetent, and totally unmotivated?  Is that really the feeling we choose to project to our co-workers?  I think not.

 

What are the possible results of being a micromanager?  Co-workers, volunteers in an organization or your family, may stop working. “What’s the use?  It won’t be right or won’t be good enough anyway.  Why bother to do anything at all?”  “Why should I do it when they will just criticize and redo it anyway?”

 

Back to the Basics

 

Why hire employees?  Additional personnel spread the work load and potentially increase productivity; more tasks are completed thoroughly and time efficiently.  An added benefit is that by hiring intelligent, capable individuals, the potential exists for new innovative ideas.

 

Can you name one super successful entrepreneur whose goal was to hire employees exactly like themselves?  Hiring individuals with exactly the same skill set and interest as the entrepreneur will create a management team of clones.  Much the same result is achieved by micromanaging the employees into the exact behavior and mindset pattern as the overly controlling director.

 

What is the point of hiring capable, intelligent, creative individuals unless we provide the culture and freedom to exercise that creativity?

 

Facilitating

 

John Maxwell, renowned authority on leadership, has written numerous books.  One of my favorites is 5 Levels of

John Maxwell's 5 Levels of Leadership

John Maxwell’s 5 Levels of Leadership

Leadership.

 

Maxwell describes the journey from being in a position of authority due to the job title (people follow because their job requires them to follow) through the steps of permission and production to people development.  In people development, the concept of facilitation is introduced.  Facilitation in this context is used as encouraging people to explore and express their own creativity.  Facilitation in the people development level is empowering others to develop their interests, skill competencies and leadership potential.

What is the advantage of the facilitation – people development – approach?  The opportunity exists to capitalize on the talents of the capable, intelligent, creative individuals within your organization.  As these individuals develop and flourish, they will not only provide insightful, creative ideas of their own, they will also attract other capable, intelligent, creative individuals.  The association with their like-minded acquaintances will spark more creativity.  Who knows, some of those capable, intelligent, creative associates may choose to join your company.

Mountain Castles, Inc. required every employee with a complaint to also present one potential solution for the issue.  The very exercise of creating a solution encouraged and empowered them to participate in improving the company.

Creating a solution is part of people development.  Note that micromanaging is not included as a level of leadership.

Encourage your leaders and managers to resist micromanaging and embrace the facilitation – people development – leadership style.

For more information on success in your life and your business, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact, www.Elaine4Success.net

You Have a Choice

From birth through our entire life’s journey, we are on a learning curve.  What happens during

Positive Mental Attitudes yield Positive Results

Positive Mental Attitudes yield Positive Results

that learning curve is our choice.

 

“Wait a minute,” I hear your brain protesting.  I did not choose to lose my job, get a divorce or have a car accident.  True, you may not have chosen any of those events.  You can choose how you respond to those events and what you learn in the process of dealing with those events.

 

Career change

 

You may choose a career change or it may be chosen for you.  The timing may be different depending on who makes the decision.  The choice of how you handle the situation is still up to you.

 

  1. You can choose to be angry, sulk, eat a gallon of ice cream, sit on the sofa and watch television all day or go feel sorry for yourself.  Will any of those choices have a positive result?  Probably not.

 

  1. You can choose to evaluate your options.

 

  1. Make a list of the things you liked about your job.

 

  1. Make a list of the things you did not like about the job.

 

  1. If you could create the ideal job for you, what specific duties would you be performing?  This exercise helps you clarify and quantify your skills, interests and desires.

 

i.      Where would these skills be needed?  Start thinking about what industry or type of company would want to hire someone with these specific skills.

 

ii.      How accurately does your resume reflect your qualifications for your ideal job?

 

iii.      How committed are you to finding a new job?  How anxious are you to find the right job for you?  Are you willing to do something temporarily while you continue to search for your ideal career position?

 

  1.  You can go into a funk or get busy planning and creating your future.  Depending on your attitude this could be a disaster or an excellent opportunity.  The choice of how you handle the situation is up to you.

 

Action

 

The example given is a career choice.  You could use the exact process for dealing with other unexpected life events. This process works for employee situations, market changes, and even personal relationships.

 

  1. What did you like about the former situation?

 

  1. What did you not like?

 

  1. What would you like to have if all options were available to you?

 

  1. What steps can you start taking right now to create your ideal situation?

 

Attitude                                                                                                                                                  

Push past emotional blocks

Push past emotional blocks

 

Do you have or can you create an attitude of action and achievement?  You may not have control of everything which happens in your life.  You can control how you respond to life’s events.

 

The tag line at the top of the cover of Emotional Ice Water states “It’ not what they say or do.  It’s what YOU think, feel and do.”  This book is packed with positive ways to deal with negative situations.  You have a choice how you respond.

 

For more information on identifying and releasing emotional blocks, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact or www.MeetElaineLove.com.

Power Within You

small dreams

How much personal power do you feel that you have right now?  Feeling a bit low on personal power right now?  Where did it go?  Has life taken away your feeling of power or have we unintentionally given away our power?  You may have more power available to you than you think you do.  How will it feel to take back your power?

 

Right now, how do you feel?  Do you feel helpless, discouraged, defeated, maybe even depressed?  How long have you felt that way?  How long do you want to go on feeling that way?  Where is the limit when you say “enough” “I won’t stand for this anymore?”  The day you finally declare, “I’ve had it” can be a new beginning.  It can be a new beginning if you say it and resolve to follow through.

 

Resolve to Own Your Personal Power

 

Jim RohnJim Rohn once asked a group of elementary children the meaning of “resolve.”  One six year old girl said, “resolve means never giving up.”  How strong is your resolve?

 

How is that down-in-the-dumps feeling working for you?  If you are like me, it did not and does not feel very good.  Feeling powerless drives you deeper down the rabbit hole.

 

Rule of Holes

 

The first rule of holes is “When you are in one, stop digging.”  That’s right.  Stop digging and start climbing out.  Before we can climb back up from the depths of “Oh woe is me” to our power, we need to define what power is.  Power can by a positive.  Power can be your positive; not power over you, power within you.

 

What is power?  In terms of physics, it is “the rate at which work is performed or energy is converted?”  Sound a bit stuffy?  If your life is like mine, power is “the ability to influence the behavior of people.”  Power is influence.  Power is authority.  Power is control.  Power is responsibility.

 

We are each responsible for our own life.  You are responsible for your own power.  You can give it away, allow someone to take it away from you, or ignore the fact that you have it.  You can even convince yourself that you do not have any power over some or all segments of your life.  At that point, you are a leaf being blown helplessly around the yard.

 

Power Within You

 

Reclaim the power within you by recognizing that it exists, refusing to give it away and refusing to have it taken away from you.  The simple act of recognizing that you have power within you alleviates the feeling that someone has power over you.

 

The book, Emotional Ice Water declares that it is not about what others say or do; it is about what you

Push past emotional blocks

Push past emotional blocks

think, feel and do.  When you accept and embrace the fact that you have power over your thoughts, feelings and actions, you are embracing the power within you.

 

For more information on success in your life and your business, stay tuned to www.Elaine4Success.com.  Also inquire about hiring Elaine Love for your next sales training, executive meeting or personal growth presentation coaching.  Go to www.Elaine4Success.com/Contact, www.Elaine4Success.net or http://MMB60.com/?id=ELove.

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”Elaine spoke to our top leaders from 8 states, she gave us new and positive ways to connect with people
which is EXACTLY what we wanted. Thanks Elaine”
-Tom Fajardo, State Farm